Cancellation free of charge is possible until 6 p.m. on the day of arrival. After 6 p.m., we charge 80 % of the stated room rate per room and night for cancellations or no-shows, or 70 % of the booked package if we are unable to resell. Cancellation must be submitted in writing.

Please note:
Separate cancellation policies apply to group reservations, holiday offers or events.

Your room will be available from 3 p.m. on the day of your arrival and until 11 a.m. on the day of your departure.

Depending on availability, we also offer late check-out for an additional charge, please ask when booking.

  • Overnight stay in the booked room category / 
  • Breakfast buffet in our hotel restaurant
  • Nespresso coffee machines in every room
  • Dallmayr coffee selection
  • Use of our wellness & spa with Finnish sauna, three themed steam baths, indoor pool and relaxation areas
  • On loan during your stay: Wellness bag with cosy bathrobe and sauna towels. For the sake of the environment, please bring your own bathing shoes or flip-flops*
  • In-room tablets with all the important information for use during your stay
  • A complimentary bottle of mineral water upon arrival
  • Free parking at the hotel
  • Free internet throughout the house

* We will be happy to provide you with bathing slippers on request!

Your four-legged friend is very welcome here. For the well-being of your friend, we have a sleeping mat, a bowl, a bowl mat and tre­ats ready upon arrival. Please inform us about your companion when you reserve your room. Our reception team will be happy to inform you about the best routes for walks We charge 20 € per four-legged friend and room per night.

Our kitchen team can cover (almost) all diets and allergies by prior arrangement. Please inform us of any dietary requirements when booking.

Short-term parking spaces are available directly in front of the hotel entrance for loading and unloading your luggage. During your stay, you can use the large hotel car park, opposite the hotel, free of charge.

For an extra charge of 10 € per night, you can park your car safely in our hotel garage, under the adjacent building.

Our hotel has four e-car charging stations. You are welcome to reserve one of the parking spaces for your car at a fixed rate of 15 €. Please inform our reception team upon arrival.

Children from 0 to 6 years sleep free of charge in their parents' room. For children from 6 to 12 years we charge € 30 per night and child in the parents' room. From 12 years we charge 60 € per night and child in the parents' room.

Unfortunately we do not offer renal bikes on site, but we do have a partner in Bernkastel-Kues where you can rent bikes individually. Please do not hesitate to contact our reception team.

You are welcome to bring your own bike and store it free of charge in our garage during your stay.

We have a disabled-friendly room in the hotel, which is also easy to reach with a wheelchair. There is also a lift in both the main building and the annexe and on the ship. Each entrance is equipped with a ramp and the restaurant can also be reached barrier-free.