Out of consideration for other guests, we would like to ask you to shower off before using the sauna or swimming pool and to use a towel mat during the sauna session. In addition, we ask you to wear bathing shoes or slippers throughout the wellness & spa.
We have a textile-free zone in the steam baths and sauna. Outside the steam baths and sauna, we ask you to cover your body with a towel or bathrobe. Please wear appropriate swimwear in the swimming pool and your bathrobe in the wellness bistro.
For hygienic reasons it is not possible to bring your own bathrobe or towels. However, you are welcome to bring your own bathing shoes or slippers, for the sake of the environment.
Out of consideration for other guests, we ask that you only have quiet conversations in our sauna and steam baths. There is a code of absolute silence in the quiet areas.
Mobile phones and cameras are prohibited throughout the entire sauna and pool area. Silent use is permitted in the relaxation rooms and the wellness bistro. Please do not photograph other guests.
Please do not reserve any loungers for the time of your treatment or during the sauna session. In the event of a longer absence, we reserve the right to clear the lounger and store your belongings at reception.
We recommend that you book your desired treatment appointments directly when booking your room. Our treatment appointments are limited and therefore quickly booked up.
You can cancel your booked treatment free of charge up to 24 hours before. In the event of later cancellations, we unfortunately have to charge you for 80% of the treatment costs.
So that we can tailor your booked treatment perfectly to you, please let us know your wishes and any complaints before the treatment begins.
Especially in the case of pregnancy, information in advance is very important.
In order to start your treatment relaxed, please be at our wellness reception 5-10 minutes before the start of your treatment, where our staff will pick you up for your treatment.
Please understand that we cannot extend your treatment if you are late.
The treatment times given always include the planned rest and application time.
Please understand that we can only welcome day spa guests to our Wellness & Spa subject to availability - please book in good time!
Our Wellness & Spa is a place of rest and relaxation, so we ask for your understanding that children can only use the swimming pool area from 7:00 a.m. – 10:00 a.m. and from 6:00 p.m. – to 9:00 p.m.
Please take into account that any supervisory responsibility lies with the parents.
If you want to use the Wellness & Spa on the day of arrival before 3:00 p.m. or on the day of departure after 11:00 a.m., you can book this for a surcharge of 10 € per person.
Shower and sauna towels are available at our wellness reception.
